Delivery & Shipping FAQs
Delivery arrangements will differ depending on the size of the shipment. Most jewelry and smaller items will be delivered via Priority Mail. For larger items we reserve our right to make separate arrangements. Please note that our shipments will require delivery confirmation. Please ensure we have the full address and a telephone contact number for contact on file.
Customer MUST be present at the time of your delivery in order to inspect the shipment and make sure that the item(s) are in condition as described during the time of the purchase. Any traces of tampering with the box represents grounds to reject the shipment! Please do not accept open box/missing box shipments because that will void the free replacement transportation. Further, please open the box and examine the product. If any damage and major blemishes from impact during shipping are noticed, it must be noted on the airway bill and MUSH Inc MUST BE NOTIFIED within 24 hours of the delivery via phone or via e-mail. Customer assumes all responsibility if they fail to be present at the time of delivery or fail to inspect the shipment. Customer also assumes all responsibility for damaged products where MUSH Inc is not notified within 24 hours of delivery. It is the buyer's responsibility to make sure that the item(s) ordered will fit through the door of your residence.
Although we offer FREE SHIPPING WITHIN MAINLAND USA additional postage and packing rates may apply if you chose to make frivolent multiple transactions shipping to the same address. Please allow up to 10 working days for delivery within the USA. All international orders are subject to a different delivery policy. We DO NOT offer free shipping for international deliveries and special arrangements must be made for all such transactions. International shipping charges will vary. After an order has been placed and shipping information has been received, you will be given a price quote for the shipping.
UPDATED Shipping Policy and Surcharges: Beginning June 1, 2013, our standard free domestic shipping policy has been changed to reflect increasing gas prices and manufacturer's requirements. Certain shipments for orders of SINGLE furniture pieces will be subject to a 'open box' surcharge of $99.00 for breaking a boxed set of items (mostly dining room chairs, barstools, counterstools etc.) The SURCHARGE will not be applied on orders with an odd number of items. In such cases MUSH Inc will absorb any such fees.